Privacy Policy

SCOPE

1.1. This Privacy Policy elucidates how your personal information is possessed, used, and shared when you visit or buy a product from www.orbelashes.co.uk

1.2. We intend only to process personal information adequately and transparently as recommended by data protection law together with the General Data Protection Regulation (GDPR).

1.3. In particular, before attaining information from you (whether collected through cookies), we will aim to keep our maneuvers transparent. We’ll shed light on how we process the data of our users, viewers, customers, and consumers. We will not process the information without your assent.

1.4. The GDPR also describes certain ‘special categories’ of personal information that are considered more sensitive.

1.5. This policy also intends to elucidate the viewer’s interaction with the website.

1.6. Furthermore, this section aims to brief out the data collection touchpoints incorporated by the website, i.e., website data entry, telephonic communication, digital media interaction, SMS notifications, subscription or signing up while making a purchase, and response to surveys.

WHAT INFORMATION DO WE COLLECT

2.1. When an account is being created on our website, an order is placed, or a user registers, we ask for details such as name, mailing address, contact details, and payment information to ease the consumer experience.

2.2. With the consent of the user, we save this data to ensure accurate order delivery, share promotional updates (including via SMS), and personalize the experience.

2.3. Once you sign in to our website, you are no longer anonymous to us, and the information provided by you at the time of signing in will be stored with us.

2.4. You can browse some sections of our Website without being a registered member; certain activities (such as placing an order) do require registration.

2.5. We indicate which fields are required and which fields are optional. We may automatically track certain information about you based on your behavior on our Website.

2.6. If you opt into SMS marketing communications, we collect your mobile number to send transactional and promotional messages. You may opt out of SMS communications at any time by replying with ‘STOP’ or as instructed in the message.

HOW WE COLLECT INFORMATION

3.1. When our webpage is accessed, required and relevant data regarding the user’s phone, IP address, country, time zones, and data about the cookies previously installed on the phone is collected.

3.2. As the user browses through the website, the products/items that they view or the way they interact with the site are automatically collected. This phenomenon is termed “device information.”

3.3. When a user is willing to purchase a product or service from our website, we extract certain information, including name, contact details, DOB, and mode of transaction details.

3.4. When a customer reaches us through email, SMS inquiry, or in response to our communication, we gather information about how the user interacts with our website.

3.5. Data is gathered through “electoral registers” that are readily available for public access.

3.6. We collect user data via third-party sources with whom the user shares information with consent. We share such reasonably practical info with the user as well.

3.7. Sources of Device Information include:

• Cookies: Data files stored automatically on a user’s system when consent to cookies is given upon visiting a site. Learn more at http://www.allaboutcookies.org.

• Log files: Collect data on the way the user interacts with a webpage. This might include IP addresses, ISP provider details, browser types, and referring/exit pages.

• Web beacons: Modern technology internet tools that track your site activity.

3.8. If the user denies providing mandatory information for a certain service, we might refuse to provide access to the service.

3.9. During the user’s information/data collection, we inform the user about the purpose of accessing that information and its legal basis. The use of information with third parties or outside the European Economic Area is also notified to the user.

3.10. For SMS marketing, we obtain explicit consent from users to send promotional or transactional messages to their provided mobile numbers. This consent is collected through opt-in forms on the website or during the checkout process.

3.11. In case of any doubt during data/information collection, feel free to share your queries. We would facilitate you accordingly.

HOW TO CONSENT

4.1. If at any point in time you change your mind while gathering the information and decide that you don’t assent, please let us know, and we will stop processing your information in the specified manner. If there is no continuing reason for possessing your data, we will delete it.

4.2. If you don’t assent to a specific bit of information to process, we will try to ensure that our website and services still continue to work in the same way without that information.

4.3. For SMS services, you can withdraw your consent at any time by replying with ‘STOP’ to our messages or contacting us directly.

HOW DO WE USE PERSONAL INFORMATION

5.1. Data privacy and security are our utmost concern and priority. We use personal information for specified purposes only and shall not keep this info longer after fulfillment of this purpose.

5.2. For the user’s convenience, we comply with GDPR jurisdictions that apply to data collection, but it is situation dependent. During data collection, we provide users with all the necessary information, and they can always inquire regarding it.

5.3. We use SMS communication to provide:

• Order updates

• Delivery notifications

• Promotional offers

• Customer support interactions

5.4. To prohibit fraud and prevent loss situations, this would be done in required circumstances and those that involve legal terms.

5.5. Solely for the purpose of market analysis, customer profiling (which might include transactional data), and conducting statistical research and testing, we may ask for your consent. However, we might also skip it.

5.6. To help us administer and improve account administration, we might contact you about products/services we offer/offered or might offer in the future. However, there is always room for certain exceptions.

HOW DO WE PROTECT PERSONAL INFORMATION

6.1. We own strict security measures to protect the personal information of our users.

6.2. We incorporate Secure Sockets Layer (SSL) software to encrypt information you enter. For your order confirmation, we reveal only the last five digits of your credit card numbers.

6.3. We transmit the entire credit card number to the applicable credit card company during order processing.

6.4. Our security procedures mean that we may occasionally request identity proof before disclosing personal information.

6.5. We request our users to sign off vigilantly after using a shared computer.

DISCLOSURES OF PERSONAL DATA

7.1. Anonymity of your information will be maintained, and data will not be disclosed except under specific circumstances, including those requiring legal action.

7.2. We will operate as a data controller, so the use of data by data processors for unrequired specific purposes would be restricted.

7.3. Under some circumstances, it would be mandatory to share certain information with a third party. In this case, we would notify the user. If we receive relevant information about the user from a third party, we would notify the user as per GDPR jurisdictions.

7.4. We require your consent to share the information in the best of your interests.

7.5. Under England and Wales jurisdiction and law, we may share user data if it is required by law enforcement authorities for legal proceedings.

DATA RETENTION

8.1. When you make an order through our site, your order information will be maintained by us for our records, unless and until you ask us to delete this information.

8.2. We keep this information as mandatory to deal with disputes, provide customer support, and troubleshoot problems as authorised by law.

CHANGES TO THE PRIVACY NOTICE

9.1. We reserve the right to change the policy at any time. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. Likewise, if our users make changes to any personal information, it must be shared with us.

CONTACT US

10.1. For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at info@orbelashes.co.uk